10.34820/FK2/SNDVUN Ghina, Astrihttps://orcid.org/ 0000-0002-0985-4374(Telkom University)Afifah, Nurul(Telkom University) Telkom University Dataverse 2022 doi:10.34820/FK2/SNDVUN/CRBVPK This research aims to explore the interaction between custom clothing businesses and their users so that the concerns coming from both parties can be used as the basis for creating digital-based solutions. This research focused on exploring the interaction between tailors and sewing service users using a design thinking approach. Ghina, Astri(Telkom University)