{"id":18334,"identifier":"FK2/MSUOMJ","persistentUrl":"https://doi.org/10.34820/FK2/MSUOMJ","protocol":"doi","authority":"10.34820","publisher":"Telkom University Dataverse","publicationDate":"2024-03-29","storageIdentifier":"file://10.34820/FK2/MSUOMJ","datasetVersion":{"id":904,"datasetId":18334,"datasetPersistentId":"doi:10.34820/FK2/MSUOMJ","storageIdentifier":"file://10.34820/FK2/MSUOMJ","versionNumber":1,"versionMinorNumber":0,"versionState":"RELEASED","lastUpdateTime":"2024-03-29T13:50:00Z","releaseTime":"2024-03-29T13:50:00Z","createTime":"2024-03-29T13:49:24Z","license":"CC0","termsOfUse":"CC0 Waiver","fileAccessRequest":false,"metadataBlocks":{"citation":{"displayName":"Citation Metadata","fields":[{"typeName":"title","multiple":false,"typeClass":"primitive","value":"An analysis of CRM practices in the telecommunication industry in Iraq"},{"typeName":"author","multiple":true,"typeClass":"compound","value":[{"authorName":{"typeName":"authorName","multiple":false,"typeClass":"primitive","value":"Riyadh, Hosam Alden"},"authorAffiliation":{"typeName":"authorAffiliation","multiple":false,"typeClass":"primitive","value":"Telkom University"},"authorIdentifierScheme":{"typeName":"authorIdentifierScheme","multiple":false,"typeClass":"controlledVocabulary","value":"ORCID"},"authorIdentifier":{"typeName":"authorIdentifier","multiple":false,"typeClass":"primitive","value":"https://orcid.org/0000-0002-9426-5282"}}]},{"typeName":"datasetContact","multiple":true,"typeClass":"compound","value":[{"datasetContactName":{"typeName":"datasetContactName","multiple":false,"typeClass":"primitive","value":"Riyadh, Hosam Alden"},"datasetContactAffiliation":{"typeName":"datasetContactAffiliation","multiple":false,"typeClass":"primitive","value":"Telkom University"},"datasetContactEmail":{"typeName":"datasetContactEmail","multiple":false,"typeClass":"primitive","value":"hosamalden@telkomuniversity.ac.id"}}]},{"typeName":"dsDescription","multiple":true,"typeClass":"compound","value":[{"dsDescriptionValue":{"typeName":"dsDescriptionValue","multiple":false,"typeClass":"primitive","value":"Today, concerning the capacity to react straightforwardly to client demands\nand offer the client a profound experience that is customized and interactive,\norganizations in the telecommunication industry must have the capacity to\nset up, support, and continue the connections toward long-term clients. This\nstudy attempts to analyze and observe the customer relationship management\n(CRM) practices that affect firm performance telecommunication\ncorporations. Thus, the study employed a qualitative method, the primary\ndata were obtained using the questionnaire, and the respondents consisted of\n100 people. The results propose that customer relationships' management\nfactors included the gathering of information, the processing of data, the\nmanagement of information, the loyalty of customers, and the retention of\ncustomers with significantly related to the performance of a firm in the\nindustry of telecommunication in Iraq."}}]},{"typeName":"subject","multiple":true,"typeClass":"controlledVocabulary","value":["Business and Management"]},{"typeName":"depositor","multiple":false,"typeClass":"primitive","value":"Riyadh, Hosam Alden"},{"typeName":"dateOfDeposit","multiple":false,"typeClass":"primitive","value":"2024-03-29"}]}},"files":[{"label":"An_analysis_of_CRM_practices_in_the_telecommunicat.pdf","restricted":false,"version":1,"datasetVersionId":904,"dataFile":{"id":18335,"persistentId":"doi:10.34820/FK2/MSUOMJ/VMDWWC","pidURL":"https://doi.org/10.34820/FK2/MSUOMJ/VMDWWC","filename":"An_analysis_of_CRM_practices_in_the_telecommunicat.pdf","contentType":"application/pdf","filesize":291009,"storageIdentifier":"file://18e8a78ce8c-b8072173a12a","rootDataFileId":-1,"md5":"0ed9c02b152b30cc1441948942e9303d","checksum":{"type":"MD5","value":"0ed9c02b152b30cc1441948942e9303d"},"creationDate":"2024-03-29"}}],"citation":"Riyadh, Hosam Alden, 2024, \"An analysis of CRM practices in the telecommunication industry in Iraq\", https://doi.org/10.34820/FK2/MSUOMJ, Telkom University Dataverse, V1"}}