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Mar 31, 2022
SURYAWARDANI, BETHANI, 2022, "Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung", https://doi.org/10.34820/FK2/YMFHAI, Telkom University Dataverse, V1, UNF:6:bl1WIdlk0l9OeLmxIg7kFg== [fileUNF]
This study was aimed to find out which factors that become the most influence on customers switching behavior for online transportation and how the impact on their satisfaction and loyalty for future con-sumption. Transportation service is one of the service industry sectors that... |