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Sep 21, 2022 - Herry Irawan Dataverse
Irawan, Herry, 2022, "A GAP ANALYSIS OF MOBILE SERVICE QUALITY BETWEEN MANAGER'S PERCEPTION AND CUSTOMER'S PERCEPTION", https://doi.org/10.34820/FK2/XSHR0Y, Telkom University Dataverse, V1, UNF:6:XmbY8H3jBPRmHk96Mhx0Ng== [fileUNF]
Company’s experienced increasing number of customersand it is considered that company has fulfilled customer expectation. However, it was never investigated whether customer’s reason are company service quality or not. It often happens that gap of knowledge occurs between custome... |