Subject: Business and Management Metadata Source: Telkom University Dataverse Deposit Date: 2024 Keyword Term: Airport image Keyword Term: Passenger satisfaction Publication Year: 2024 Author Name: Harsanto, Budi Author Name: Usman, Agus Keyword Term: Service orientation
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Mar 28, 2024 - Anton Mulyono Azis Dataverse
Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono, 2024, "The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia", https://doi.org/10.34820/FK2/6BEPZI, Telkom University Dataverse, V1
Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an i... |