Keyword Term: Airport image Keyword Term: Passenger satisfaction Keyword Term: Service orientation Keyword Term: Airport service quality Author Name: Azis, Yudi
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Mar 28, 2024 - Anton Mulyono Azis Dataverse
Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono, 2024, "The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia", https://doi.org/10.34820/FK2/6BEPZI, Telkom University Dataverse, V1
Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an i... |